Payment of a deposit, or in full, constitutes a confirmed booking and acceptance of these terms and conditions.
Groups are considered as 3 to 6 passengers.
Large Groups are considered as 7 to 12 passengers.
Full vessel bookings are considered as any number of passengers who as a group purchase the vessel for an exclusive ride upon which no other passengers are able or allowed to purchase tickets. In effect such groups purchase a minimum of 12 tickets total.
To secure a booking a 50% deposit is required. This is paid by credit card, PayPal or direct transfer. No credit card fees are applicable. All prices include taxes.
Any payments by direct deposit into our account must be receipted (cleared) a minimum of a full week prior to the date of departure. If such payments have not shown in the account by such time the payment will be deemed to be not made and the booking will be offered to other passengers. Downunder Charters will endeavour to contact the person that has made the booking to advise them of such.
Downunder Charters operates in an outdoor / offshore marine environment. Trips may change or be cancelled due to weather conditions. We still operate if it is raining and such rain does not adversely impact on visibility. Downunder Charters reserves the right to cancel services due to inclement weather (generally defined as heavy precipitation creating visibility issues, extreme wind and extreme swell conditions, determined as dangerous by Downunder Charters). Such determination is not subject to passenger input. In the event this occurs rescheduling to an alternative date will be organized for a convenient time.
All tickets for charters which are considered able to proceed (including all types of gift certificates) are non-refundable.
All bookings must be paid in full prior to the vessel leaving the marina and deposits are non-refundable within 72 hours for individuals, and in accordance with the group booking and cancellation policy below for groups and boat bookings, of the pre-booked charter or cruise time unless such charter or cruise is canceled by Downunder Charters.
Any cancellations or ‘no shows’ made outside these terms and conditions will incur a 100% cancellation fee, inclusive of Gift Certificate bookings, and such tickets will be considered forfeited by passengers.
No amounts are refundable if the required notice period is not given. Gift-vouchers are considered to have been redeemed in full should the applicable notice not be provided.
All individual cancellations, including Gift Certificate Bookings, must be received 3 full days (72 hours) or more prior to the departure date and time.
Full refunds are offered and applicable only in the following circumstances:
Cancellations by Downunder Charters due to weather, lack of passenger numbers, or other circumstances requiring the charter to be cancelled by Downunder Charters.
All persons booking acknowledge they understand and agree that a lack of fish caught on a charter is NOT a reason for any form of refund. The charter is based on taking passengers to fishing locations, supplying fishing tackle for use on the charter and crew for the operation of the vessel.
No returns will be accepted unless there is a fault in manufacturing. Wrong size, fair wear and tear or mistreatment/ misuse by the owner is not a valid reason for return.
If a return is approved, a new product will be sent on receipt of the damaged one.
No money will be refunded. Return postage is at owners cost.