Please note that all terms and conditions apply equally to Gift-Vouchers as well as bookings unless stated differently.
All charters and cruises are operated by Damomi Pty Ltd ATF Damomi Family Trust, trading as Downunder Charters.
These terms and conditions will also be emailed to you together with your booking confirmation.
Downunder Charters, it’s employees or associated companies will not be held responsible for any personal injuries, equipment loss or damage sustained whilst engaged in any activities, including boarding and disembarking the vessel. While Downunder Charters make every effort to safeguard clients they would like to advise that; all water activities include risk, and all activities on board or on shore are at individuals own risk. The company, directors and staff accept no responsibility or liability for any loss, accident or injury to persons or property.
All Passengers that board and or travel with Downunder Charters acknowledge that they do so at their own risk, and in no circumstance will Downunder Charters, its officers, servants, or agents be held responsible for any accident, injury, loss or damage to person, valuables or property whilst embarking, traveling, engaging in fishing or fishing related activities or any other activities on board, or disembarking from Downunder Charters vessels.
To ensure all passengers have been informed of, and acknowledge the terms and conditions, all passengers are required to sign a Release of Liability/Assumption of Risk form prior to departure. The signing of this Release of Liability/Assumption of Risk will take place upon boarding the vessel. The Release of Liability/Assumption of Risk will also form part of Downunder Charters passenger verification documentation.
Any passenger that refuses to sign the Release of Liability/Assumption of Risk form will be refused admission to the Charter and no refunds will be deemed applicable or provided in such cases.
Passengers with any back, neck, shoulder or heart conditions, or those who are pregnant or who have injuries/conditions that may cause a risk to their health, board and travel on the boat at their own risk. All charters are suitable for persons with normal health and fitness.
All Downunder Charters passengers must meet the minimum age of 5 years.
Fishing Activities are not recommended for children under the age of 5 years as it is an open water activity which involves weights, hooks, knives and marine life which may be able to cause harm.
Children aged 13 years and under must be accompanied by a parent or guardian.
Adult company is recommended for any passenger between the ages of 14 and 18.
Should you have any concerns with motion sickness please consult a chemist before arriving for your charter.
Downunder Charters reserves the right to refuse service to those who are believed to be affected by alcohol or drugs and no refund will be provided in such cases.
Downunder Charters has the right to refuse any passengers for any reason.
Drugs are NOT permitted on the vessel at any time.
Smoking is NOT permitted on this vessel at any time.
Clients must be at the marina at least 15 minutes prior to boarding. This to allow for boarding and safety briefing without impacting on the actual charter duration.
A minimum of 8 passengers are required for any charter to be able to proceed.
We will confirm the weather conditions, passenger numbers and if the charter is proceeding or not on the evening prior to the charter.
In the event of bad weather forcing the cancellation of a charter prior to departure you may re-book at your convenience, or obtain a voucher to return at a later date. With the exception of Gift voucher bookings, a refund is also available should an alternative booking date not be viable.
If a charter is cut short of time due to unexpected weather conditions, mechanical problems, or other influences outside the control of Downunder Charters, it is at the sole discretion of Downunder Charters to determine if any part refund or assistance is warranted. Sea Sickness and a lack of caught fish are not valid reasons for any form of refund, and such requests will not be considered under any circumstances.
Passengers may be filmed/photographed during the tour. Downunder Charters reserves the right to reproduce such film/photos for any purpose whatsoever without notification, compensation or payment. Passengers acknowledge that such use may be via social media sites.
Downunder Charters reserves the right to alter the departure time and departure point as and when required.
Downunder Charters reserves the right to add, withdraw, substitute and/or vary advertised routes, prices and departure times at any time. The vessel master reserves the right to refuse entry, substitute the vessel and change the day’s itinerary without notice.
All details are correct at time of printing/publishing and are subject to change without notice.
TERMS SPECIFIC TO WHALE WATCHING CHARTERS:
Whale Watching is not recommended for children under the age of 3 years and is an open water activity. Whilst Downunder Charters make every effort to ensure whales are sighted on your charter, should a whale not be sighted on your tour no refunds or repeat trips are applicable.